Help & Frequently Asked Questions

Have questions? We’ve got all your answers right here.

Skincare is a journey, and we want to make yours as smooth, friendly, and easy as possible. Here are the most common questions our community asks us:

📦 SHIPPING & ORDERS

Do you offer Cash on Delivery (COD)? Yes, absolutely! We offer trusted Cash on Delivery services all across Pakistan so you can pay comfortably right at your doorstep.

How long will it take for my package to arrive? We process and dispatch your orders instantly. If you are in major cities (like Karachi, Lahore, or Islamabad), your package will arrive in 2 to 3 working days. For all other regions across Pakistan, it takes 3 to 5 working days.

What are your shipping charges? We offer completely Free Shipping all across Pakistan on all orders over Rs. 3,000! For orders under Rs. 3,000, a flat shipping fee of Rs. 250 applies anywhere in the country.

🧬 SKINCARE & RESULTS

How long will it take to see visible results? While your skin will feel instantly softer and thoroughly refreshed from the very first wash, real structural changes take consistency. When using our complete solution routines, you can expect to see beautiful, visible changes in your acne, sun tanning, or texture within 2 to 3 weeks.

Can I use multiple serums together? Yes, but layering matters! Always apply your lightest, water-based formulas first (like our Hyaluronic Acid on damp skin), allow it to dry completely, and then follow up with your targeted active treatments. If you need help building your perfect routine, just ping us on WhatsApp!

My skin is highly sensitive. Are your products safe for me? Yes, entirely. Because we completely avoid harsh chemical sunscreen blocks, parabens, and cheap mineral oil bases, our formulas are exceptionally gentle, non-irritating, and perfectly safe for highly reactive or sensitive skin barriers.